Thank you for using our business. We are fully Australian owned and managed and our flowers are grown by professional Australian flower growers. When australia does not have certain products available some are sort from overseas.
All prices shown are in australian dollars and include g.s.t
As the availability of our fresh flower products is seasonal, we promise that if your desired flower type is not available as in the photo, we will replace it with a flower of similar or higher value.
Our family has been in the industry for five generations and we give the best value as well as the highest standard of service excellence. We ensure our service is a good consumer experience and we ensure your satisfaction.
We are not a relay company - your flowers are made and created on our premises and delivered by our own couriers. You get 100% value and we look after your order from start to finish. All our orders are created by Fully Qualified Florists of the highest standard.
If you ever have any concerns please do not hesitate to call our Customer Care on 1300 720 573 and speak to someone who can personally tell you anything you would like to know about us or your order.
copyright: We have complete ownership of all material on this website, it is prohibited to copy in any way shape or form any of our intellectual property, photos, descriptions,vidoes. It is purely for personal us of our members to enjoy. Using our material for any commercial use, uploading our photos, distributing information to other sites without written consent from www.firstchocieflowers.com.au is strictly prohibited. We have ownership by license, by intellectual property rights and by copyright laws. To do any of the above will be deemed a violation of our terms and conditions. We really like our members and others to enjoy our website, in saying that we express that you will use your personal integrity when using our website.
If the product contains alcohol it can only be delivered and handed over to a person over the age of 18 years old if we are in doubt that person is 18 we will ask for identification to prove age. We do not leave alcohol on doorstep if no one is home it is returned to our business and a note left for recipient and we arrange for redelivery or collection. It is against the law to leave alcohol unattended on the door step so we will never do this in any way shape or form. (state liquor laws are followed by our business)
Every single arrangement and bouquet are individually made our photos are all products made by us, when you order a particular item you like we do everything possible to copy that item as near as possible, but sometimes it is not possible due to the fact these are fresh and seasonal and availability so we always replace a type or flower or arrangement with something as beautiful and know it will bring as much joy as was the one pictured.
We deliver fresh flowers all day every day and we take a lot of care to ensure you get the product in tight fresh bud to give your recipient long life and more time to enjoy for longer.
If you are ever not happy or satisfied with our product please contact us to discuss the matter we take customer care and satisfaction as paramount and we want you to know we are serious in all aspects of the item and delivery giving joy, comfort or happiness very seriously. Complaints must be made within 48 hours of receiving the product and a clear photo of the said product will need to be sighted.
Free delivery to all local areas, if you supply incorrect address the flowers will be returned to our business its is your responsibility to make sure is correct and current address. We will redirect flowers flowers for you to correct address, there is charges for redirection as we only give one free delivery to any order. These charges have to be paid before order will be redelivered
All orders are left at address supplied if safe to do so or you have specified for us not to, if we return or have to redeliver there is charges involved there is only one free delivery per order.
*Please not during COVID-19 we continue to guarantee same day delivery if ordered prior 3pm however we are unable to accept specific delivery time requests. ( If you are ordering for a funeral please contact us by phone to discuss how we can ensure appropriate delivery time is completed.
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