BY ACCESSING OR BROWSING OR USING OR WEBSITE YOU AGREE TO ALL TERMS CONDITIONS OR DISCLAIMERS.
we can change the terms and conditions any amendment is effective immediately.
PRIOR TO CHECK OUT PLEASE CHECK YOU ARE HAPPY WITH EVERYTHING AND HAVE READ DELIVERY AND WEBSITE INFORMATION AND TERMS.
we are a very reputable business for over 35 years we look after the customer the t.c are so you know what will or will not occur.
Thank you for using our business. We are fully Australian owned and managed and our flowers are grown by professional Australian flower growers. When australia does not have certain products available some are sort from overseas.
All prices shown are in australian dollars and include g.s.t
As the availability of our fresh flower products is seasonal, we promise that if your desired flower type is not available as in the photo, we will replace it with a flower of similar or higher value.
cancellation or changes to order details of must be made by phone call email is NOT accepted if you need to cancel it must be before flowers are designed and must contact our customer service on phone thank you email is not accepted for cancellations these are our terms if you place a order and conditions
Our family has been in the industry for five generations and we give the best value as well as the highest standard of service excellence. We ensure our service is a good consumer experience and we ensure your satisfaction.
We are not a relay company - your flowers are made and created on our premises and delivered by our own couriers. You get 100% value and we look after your order from start to finish. All our orders are created by Fully Qualified Florists of the highest standard.x
In store policy purchased flowers any issues must be returned as bought within 24 hours with proof of purchase
If you ever have any concerns please do not hesitate to call our Customer Care on 0882701811 and speak to someone who can personally tell you information you would like to know about us or your order.
WE WANT TO ENSURE ALCOHOL IS PURCHASED AND CONSUMED RESPONSIBLY- by purchasing alcohol with any order with us you are agreeing to our trade terms. You’re confirming that you are over the age of 18 years old and you are sending it to a person over the age of 18 years old. If you are under the age of 18 years old it's illegal to falsely declare your age in order to purchase alcholol from first choice flowers . Aberfoyle hub florist . THIS IS A SERIOUS OFFENCE AND IS LIABLE FOR CONVICTION. BY THE LAW OF SOUTH AUSTRALIA AND AUSTRALIA.-alcohol will not be left if no one is home that is common law common sense.
copyright: We have complete ownership of all material on this website, it is prohibited to copy in any way shape or form any of our intellectual property, photos, descriptions,vidoes. It is purely for personal us of our members to enjoy. Using our material for any commercial use, uploading our photos, distributing information to other sites without written consent from www.firstchocieflowers.com.au is strictly prohibited. We have ownership by license, by intellectual property rights and by copyright laws. To do any of the above will be deemed a violation of our terms and conditions. We really like our members and others to enjoy our website, in saying that we express that you will use your personal integrity when using our website.
If the product contains alcohol it can only be delivered and handed over to a person over the age of 18 years old if we are in doubt that person is 18 we will ask for identification to prove age. We do not leave alcohol on doorstep if no one is home it is returned to our business and a note left for recipient and we arrange for redelivery or collection. It is against the law to leave alcohol unattended on the door step so we will never do this in any way shape or form. (state liquor laws are followed by our business)
FREE DELIVERY PLEASE NOTE THERE IS FREE DELIVERY AREAS WHICH WE SERVICE WITH OUR COURIERS THAT ARE"FREE DELIVERY " - IF YOUR AREA IS "NOT A FREE DELIVERY AREA" IS HAS A VERY LOW COST DELIVERY CHARGE AS WE USE A COURIER THAT SERVICE THAT AREA AND WE CHARGE A SMALL DELIVIERY FEE FOR THOSE AREAS.
We take no responsibility for any allergic or health problems with humans or animals with flowers it is your responsibility if someone is allergic if your not sure you should not send flowers - it is your choice we don’t know what a persons medical issues are it’s your choice we just send our flowers to addresses you ask us to.
Every single arrangement and bouquet are individually made our photos are all products made by us, when you order a particular item you like we do everything possible to copy that item as near as possible, but sometimes it is not possible due to the fact these are fresh and seasonal and availability so we always replace a type or flower or arrangement with something as beautiful and know it will bring as much joy as was the one pictured. Shades and colours of flowers may vary due to season conftions and sunlight and nature is unique. Please be assured we will make your arrangement as close as possible but reserve the right to change a flower for another if unavailable with equal or greater value. If a flower is unavailable we always make sure you will be pleased our aim is to make you the a beautiful. flower arrangement or bouquet.
We deliver fresh flowers all day every day and we take a lot of care to ensure you get the product it will be tight fresh bud to give your recipient long life and more time to enjoy for longer.
REFUND AND RETURN policy -If you are ever not happy or satisfied with our product please contact us to discuss the matter we take customer care and satisfaction as paramount and we want you to know we are serious in all aspects of the item and delivery giving joy, comfort or happiness very seriously. Return of perfect products must be made with 1 day of purchase to shop in perfect and complete condition they left store in or were delivered in all products are photographed before leaving store if they are not in perfect condition as left shop we cannot give a refund. Complaints must be made within 2 days- 48 hours of receiving the product and a clear full photo of the said product will need to be sighted. With compaints if the product is replaced the original product will need be returned or swapped at said address. All complaints must be made in 48 hours flowers will have to be returned all flowers of said order. If you are wanting refund goods need to be returned to shop within 1 day. We always want our customers to be happy we always discuss the matter as we want you to feel satisfied. Return address shop 59 hub shopping centre 130 hub drive aberfoyle park 5159 SA.
gift and items like single balloon soft toy or box chocolates must accompany flowers
Free delivery to all local areas, entitles you to free delivery of areas listed free, if you supply incorrect address the flowers will be returned to our business at your cost- its is your responsibility to make sure is correct and current address. We will redirect flowers flowers for you to correct address, there is a charge for redirection as we only give one free delivery to any order. These charges have to be paid before order will be redelivered
FREE DELIVERY AND STANDARD IS NOT SUBJECT TIMES WILL BE AS FAST AS POSSIBLE THE DAY YOU HAVE REQUESTED IF YOU WANT A CERTAIN TIME WE OFFER EXPRESS THIS INCURS A PRICE PLEASE PHONE US AND WE WILL BOOK IT IN AND TELL YOU THE COST. OTHERWISE FREE DELIVERYS ARE SAME DAY GUARANTEE IR THE ON DAY AS YOU HAVE REQUESTED AS FAST AS POSSIBLE THANK YOU
All orders are left at address supplied if safe to do so or you have specified for us not to, if we return or have to redeliver there is charges involved there is only one free delivery per order. IF YOU ADVISE NOT TO LEAVE WE CHARGE RETURN FEE
*Please not during COVID-19 2025 we continue to guarantee same day delivery if ordered prior 3pm however we are unable to accept specific delivery time requests. ( If you are ordering for a funeral please contact us by phone to discuss how we can ensure appropriate delivery time is completed.
Our designs and photos are our property they are not for use in any public or private forum or in anyway shape or form to be used or published without our written consent. It is illegal and we will prosecute any miss use of our photos or designs.
please read our terms and conditions.
Allergy humans or animals if your loved ones or loved ones pets have allergy's to certain types of flowers it is your responsibility we have no way of knowing and cannot give medical or vetinary advice and we state here in no way shape or form we want your pets or loved ones to be given our flowers under these circumstances and we suggest against sending said flowers.
all chocolates and balloons must accompany flowers box of chocolates or singel balloon are not part of our free delivery must accompany flowers
if one brand of chocolates biscuits or sweets in unavalable we reserve the right to replace with equal or greater value item this rarely happens but it can rarely.
By ordering through our website or by phone, you accept these Terms & Conditions. We may update or amend them at any time without prior notice.
IF YOU WANT A SPECIFIC TIME THIS AVAILABLE AT A COST OF $25 approx depending on area to get this service call 0882701811 and we will arrange the express urgent delivery in under 2 hours for you.
We are not liable for loss or damage arising from the use of our website, products, or services beyond the value of the order.
We reserve the right to decline, amend, or cancel any order at our discretion. Reasons may include stock shortages, delivery restrictions, suspected fraud, or inappropriate conduct. If payment has been taken, a refund will be issued if the order cannot be fulfilled.
We may edit, refuse, or omit messages that contain offensive, unlawful, or inappropriate wording.
We are not liable for delays caused by events beyond our control, including weather, natural disasters, strikes, government restrictions, or courier disruptions.
Once items are delivered to the provided address (or left in a safe place), responsibility passes to the recipient.
Discounts and promotions may be withdrawn at any time without notice and cannot be applied to past orders.
These Terms & Conditions are governed by the laws of South Australia, Australia.
By placing an order with us online or by phone, you agree to these Terms & Conditions. We may update them at any time without notice.
Pricing & Payment
Service Area / Delivery Radius
We may decline or cancel orders outside our advertised delivery zones. A full refund will be provided in such cases.
Deliveries
If our courier cannot safely access the property (e.g. locked gates, unsafe conditions, aggressive pets), the order may be returned for collection or redelivery at an additional fee.
Hospital, Funeral & Business Deliveries
We deliver as instructed. We are not responsible if recipients cannot be located, have been discharged, moved, or delivery is refused by the venue.
Once delivered to the address provided (or left in a safe place), responsibility passes to the recipient.
Aftercare Responsibility
We provide basic care guidance. Longevity depends on handling and environment; after delivery, care is the recipient’s responsibility.
Customers must advise of any allergies. We are not liable for allergic reactions to flowers, food, or other hamper items.
Discounts, promotions, and voucher codes may be withdrawn at any time without notice and cannot be applied to past orders.
We may edit, refuse, or omit messages that contain offensive, unlawful, or inappropriate wording.
We may use independent couriers or partner suppliers. While we select trusted providers, we are not liable for events outside our control caused by third parties. Delivery times remain estimates only.
To the extent permitted by law, we are not liable for indirect or consequential loss. Our total liability is limited to the value of the order.
We may refuse, amend, or cancel any order at our discretion, including cases of stock shortages, delivery limits, suspected fraud, or inappropriate behaviour. If payment has been taken and we cannot fulfil the order, a full refund will be issued
We are not responsible for delays or non-performance caused by events outside our control, including weather, natural disasters, strikes, government restrictions, pandemics, power outages, or courier disruptions.
These Terms & Conditions are governed by the laws of South Australia, Australia.
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